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Bill Credit Assistance Plan - BCAP offered at Tacoma Public Utilities

Provides monthly or bi-monthly credits to TPU customers whose incomes are at or below 60% of the area median income. Bill Credit Assistance Plan customers will receive an Automatic Credit regardless of on-time payment AND will have the opportunity to receive an additional Achievable Credit when their balance is paid on-time. Installment plans are allowed if made within the specific guidelines. Credits may be achieved even with installment plans if the bill is paid within specific guidelines. Credits can be achieved for all services billed directly to the customer by TPU.

Physical Address

3628 South 35th Street, Tacoma, WA 98409

Hours

By Appointment: M-F, 8:30am-4pm

Application process

Complete the application online. For customers without internet access or who need further assistance, call the Customer Solutions office at 253-502-8400.

Fee

No cost.

Eligibility

Households must meet the following criteria: - Utilities are billed directly by Tacoma Public Utilities, and - The account is in the customer's name, and - Have a single-metered residential account (meter cannot serve more than one dwelling), and - Reside in the dwelling unit full-time, and - Household income does not exceed 60% of the area median income. Income Guidelines: - Household of 1, gross monthly household income up to $4,054 - household of 2, gross monthly household income up to $4,633 - household of 3, gross monthly household income up to $5,213 - household of 4, gross monthly household income up to $5,792 - household of 5, gross monthly household income up to $6,258 - household of 6, gross monthly household income up to $6,721

Service area

98404 98442 98405 98455 98433 98406 98407 98477 98424 98408 98422 98409 98411 98465 98464 98471 98415 98450 98413 98447 98416 98446 98445 98412 98444 98418 98421 98467 98481 98466 98460 98387 98401 98402 98403

Agency info

Tacoma Public Utilities

Tacoma Public Utilities and City of Tacoma Environmental Services provides Utility Bill Payment Assistance Programs for customers billed directly through Tacoma Public Utilities for power, water, wastewater, surface water, and solid waste.