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Energy Assistance offered at Community Action Council Thurston County

Administers the Low-Income Home Energy Assistance Program (LIHEAP), a federally funded program that provides assistance to help low-income families and individuals pay heating bills during the winter. Administers the State Home Energy Assistance Program (SHEAP), a state funded program that provides utility help to low and moderate income individuals and families. Assistance is paid directly to the utility or energy provider on the client's behalf. Homeowners may also qualify for limited heating system repairs or air conditioning/cooling. Assistance is limited to eligible households, one time per year. Additional energy assistance may also be available from specific private utility companies, like the Puget Sound Energy HELP program.

Physical Address

3020 Willamette Drive Northeast, Lacey, WA 98516

Hours

Energy assistance: F, starting at 7am. Office: M-Th, 7am-5:30pm.

Application process

When appointments are available: - No drop-ins. Call to schedule an appointment. Can fill out an online form and update documents to make appointment go faster. - Phones will open at 7am. - Appointments are made on a first come, first serve basis. - Callers will be asked pre-qualifying questions to determine eligibility. - Callers will be asked to provide required documentation to establish eligibility at the time of the appointment. - When calling in, please follow instructions so timely service can be provided. - The program usually begins in September or October and continues until all funds are committed. Those who have no heat may call at any time to see if there are appointments available.

Fee

No fees.

Eligibility

Eligibility is based on household income.   The gross income received by all members of the household must be at or below 150% of the federal poverty level for LIHEAP. The other funds may have different income requirements.

Service area

Thurston, WA

Agency info

Community Action Council of Lewis, Mason & Thurston Counties

Provides a variety of programs to assist low-income households. No fees charged for services.