Residential Care Services offered by DSHS Home and Community Living Administration

4450 10th Avenue Southeast, Blake West, Lacey, WA 98503

Eligibility

Care facility residents, their families, community members and providers.

Hours

Administration: M-F, 8am-5pm. Nursing Home Complaints Hotline: M-F, 8am-5pm. Voicemail available 24 hours per day / 7 days per week.

(800) 562-6078

Voice - Hotline

https://www.dshs.wa.gov/altsa/residential-care-services/residential-care-services

[email protected]

Languages

Interpreter services, American Sign Language

Application process

Call for information.

Fees

None.

Service area

Wahkiakum, WA
Skamania, WA
Cowlitz, WA
Clark, WA

Description

Investigates complaints of suspected abuse, neglect or exploitation of residents in nursing homes, adult family homes, boarding homes, and assisted living facilities. Examples of investigations are unanswered calls for assistance, personal hygiene issues, and residents' rights. Networks with various entities including the Department of Health, local law enforcement and Attorney General's Office. Services typically provided within 24-48 hours.

What's Here

Adult Residential Facility Complaints Long Term Care Ombudsman Programs

Providing organization

DSHS Aging and Long-Term Support Administration's Home and Community Services

Promotes, plans, develops and provides long-term care services for persons with disabilities and the elderly who may need state funds (Medicaid) to help pay for them