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Energy Assistance (LIHEAP, SHEAP & PSE HELP) offered by Hopelink in Sno-Valley

31957 East Commercial Street, Carnation, WA 98014

Located in Carnation at intersection of Commercial & E Bird St, two blocks east of Tolt Ave. Call Snoqualmie Valley Transportation at (425) 888-7001 or visit website at http://metro.kingcounty.gov/outreach/svt/.
Eligibility
Those that are living within north and east King County, including ZIP codes 98004, 98005, 98006, 98007, 98008, 98009, 98011, 98012 (King County only), 98014, 98015, 98019, 98024, 98027, 98028, 98029, 98033, 98034, 98039, 98040, 98045, 9,8050, 98052, 98053, 98074, 98075, 98077, 98065, 98068, 98072 (King County only), 98073, 98224, 98288 (King County only), 98133 (North of 145th St), 98155, 98160 and 98177 (North of 145th St). Gross household income must be at or below 150% of the Federal Poverty Level for LIHEAP. NET household income must be at or below 80% Area Median Income for SHEAP and PSE HELP. Eligible residents may receive assistance one time per program year for LIHEAP, SHEAP, and PSE HELP. For PSE HELP, the account must be in client's name or in a household member's name. Applicants with heat payment included in their rent may also be eligible to apply for LIHEAP funding. LIHEAP and PSE HELP programs serve residents of private, public, and subsidized (HUD/Section 8) housing. For an air conditioning unit, clients must have already been approved for or received LIHEAP energy assistance since October 1, 2025, and must not already have access to cooling in their home or received a LIHEAP-provided AC in previous season(s).
Hours
24 hours daily.
Application process
IF POWER IS ALREADY DISCONNECTED, OR WILL BE DISCONNECTED IN THE NEXT 24 HOURS: Clients can email a copy of their Disconnection notice or call their local Hopelink main office number and expect to reach voicemail. Leave a detailed message and Hopelink will return the call as soon as possible. The message should include:
  • Name
  • Phone number
  • Shut-off date
  • Name of utility provider and energy account number, if applicable
PSE HELP may be applied for directly online with no appointment necessary. If power is not yet disconnected, use one of the methods below to apply for LIHEAP: Scheduling an appointment: You can schedule an in-person or phone appointment. To schedule, visit the website or call the Energy Assistance Appointment and Information Line. Using the website is recommended as it is a faster method of receiving appointments. Clients also get to see a full availability calendar and choose a date and time, while the phone line only provides the next available. The phone line is automated, so calls can be made any time, 24 hours daily. Be prepared to listen closely to the recording and write down all documentation required at the appointment. The phone and website pull from the same pool of available appointments. New appointments are released Mondays at 9am. If the appointments are filled, try again the following Monday. When setting an appointment, clients will be able to choose between a phone appointment or a limited number of in person appointments. Appointments are not scheduled on the main office line. If you have a phone appointment, your specialist will go over what documents they need from you during your call. If you received and returned a mail-out application, you do not need to make a phone appointment. If you are unsure, we recommend making a phone appointment and a specialist will help you apply.
Fees
None.
Service area
98288 98224 98065 98045 98024 98019 98014

Other Information

Languages

  • Interpreter services
Provides financial assistance to income-eligible households to help with heating and other energy bills. There are two types of funding available:
  • Low-income Home Energy Assistance Program (LIHEAP), which can assist with heating costs, including electricity, gas, wood, oil, or propane.
  • State Home Energy Assistance Program (SHEAP) may be available for clients not eligible for LIHEAP. SHEAP is an electric benefit only.
PSE HELP can assist Puget Sound Energy residential customers with gas and electric bills in addition to LIHEAP/SHEAP assistance. Once an appointment is scheduled, applicants should contact their utility company with their appointment confirmation number. In most cases, the utility company can put a hold on their account once the applicant has a confirmed energy assistance appointment. To prepare for their appointment, applicants can go to hopelink.org/energy to get information on eligibility and required documentation. The scheduling webpage also has a link to check or cancel an existing appointment. If clients do not have internet access, they can call the scheduling line to check or cancel their appointment, or to listen to eligibility and required documentation. Clients with questions not answered on the website or the Appointment and Information Line can email [email protected] or call their local Hopelink main office number during office hours. LIHEAP eligible clients without home cooling access may receive a one-time air conditioning unit delivered directly to their home by indicating their interest/need during their appointment or application. FAQ :
  • On average, appointments are scheduled for four-six weeks from the day the appointment is set.
  • Qualified applicants will have a fixed amount paid to the utility company depending on housing type, household income and energy use.
Data provided by
Washington 211
Providing organization
Hopelink
Provides programs for people experiencing poverty, as well as immigrants and refugees in north and east King County. Fills gaps by supporting each family or individual’s unique needs as they gain stability and build skills to exit poverty.