Vehicle Safety Complaints and Recalls offered by National Highway Traffic Safety Administration's Office of Defects Investigation
Resource Name:Vehicle Safety Complaints and Recalls offered by National Highway Traffic Safety Administration's Office of Defects Investigation
address
915 2nd Avenue, 3140 Jackson Federal Building, Seattle, WA 98174
Eligibility
No restrictions.
Hours
M-F, 8:30am-5:30pm, EST.
(888) 327-4236
Voice
·National Number
Website
https://www.nhtsa.gov/Application process
Call, or visit website to view or file complaints online. Contact information, along with vehicle make, model and year, are required.
Fees
None.
Service area
US
Other Information
Languages
- Spanish
Processes complaints regarding safety of vehicles, tires, parts and child safety seats. Accepts safety-related defect complaints as a first step for individual vehicle owners to receive any no-cost manufacturer repair to which they are entitled. Also compiles individuals' complaint submissions, to determine where safety-related defect trends exist. Requests and orders manufacturer recalls when appropriate.
Maintains searchable recall and defect investigation databases.
Data provided by
Washington 211
Providing organization
National Highway Traffic Safety Administration's Office of Defects Investigation
The federal hotline handles auto-safety complaints and provides safety recall information on cars, trucks, motorcycles, tires, and child safety seats.