Medicare Helpline offered by Kepro
Eligibility
Medicare beneficiaries, including families, friends, advocates and other representatives of this group. Services provided to traditional Medicare beneficiaries, those dually eligible for Medicare and Medicaid, and Medicare Managed Care enrollees.
Hours
M-F, 9am-5pm
S, Su, 10am-4pm.
(888) 305-6759
Voice
Application process
Call for assistance.
Voicemail is available
Be prepared to share the following information over the phone:
- Name on Medicare card and Medicare number
- Address and phone number
- Date of birth
- Date of service
- Full name and contact info of health care professional.
Fees
None.
Service area
US
Other Information
Languages
- Interpreter services
- Spanish
Helps Medicare beneficiaries exercise their right to high-quality health care and assists with quality of care complaints such as helping to
- File a complaint about the quality of care received under Medicare
- Appeal a notice that you will be discharged from the hospital
- Appeal a notice that skilled services from a non-hospital provider will be stopped
Data provided by
Washington 211
Providing organization
Kepro
Provides free information regarding Medicare rights, including assistance with quality of care complaints and appealing discharges from nursing homes, hospitals, home health agencies and hospice. Certified by the International Organization for Standardization.