Provides information and assistance to taxpayers online, via telephone and at local offices. Refund information can be obtained on website or by telephone three weeks after filing a return. Phone line also provides pre-recorded information on a number of tax-related topics as well as staff who can answer tax-related questions. Office staff can assist with - Viewing account information - Information on letters, notices and levies on your wages or bank account - Payment arrangements - Basic tax law questions - Questions from individuals about the Affordable Care Act tax provision - Request for Taxpayer Advocate service assistance Some offices accept check, money order or cash payments.