Provides a fair and courteous process for resolving complaints relating to child protection and child welfare cases, foster home and child care licensing, child care programs, and juvenile rehabilitation services. Staff provide information and education relating to the various DCYF programs – policies, dependency process, relative placement, ICPC, adoption, foster care and child care licensing, ICW, extended foster care and independent living as well as contracts. Constituent Relations does not have any legal jurisdiction in parenting plans/custody issues or family court matters, or ability to assist in child support concerns, or matters involving DSHS benefits.

Investigates complaints concerning any of the facilities and agencies licensed and inspected by the Department of Health:   - Hospitals - Ambulatory surgical facilities - Child birth centers - Home health agencies - Behavioral health agencies - Behavioral health treatment facilities Does not have the authority to invoke or enforce criminal or civil penalties. Authority is limited to taking action against a health care facility license. Not able to deny, modify or suspend a license which can result in the facility having to close.

Recruits and licenses foster parents in Washington state. Offers online foster parent information sessions via Zoom the first Tu of each month. Works with foster parents, the child, birth parents, community agencies and courts to provide daily care and support for each child. Foster families can opt to work with DCYF staff or with a local private agency. Also investigates complaints received on licensed foster homes and foster care agencies.