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Provides informal complaint resolution services for consumer complaints about businesses in Washington state. Offers information on topics such as identity theft, debt management, refund rights, scams, foreclosures, and student loans.

Helps resolve consumer complaints with direct marketing companies.

Enforces federal consumer protection and antitrust laws. Investigates complaints regarding unfair, deceptive, or anti-competitive business practices. Publishes informational brochures on consumer rights and detecting scams.

Works with consumers and local businesses help resolve disputes as an alternative to going to court. Businesses must be BBB members. Uses various dispute resolution processes such as conciliation, mediation and arbitration.

Enforces consumer protection laws and offers informal mediation services between consumers and businesses. Addresses issues such as false advertising, slamming, warranties, merchandise orders.

Provides free 45-minute appointments for advice on civil legal issues. Attorneys at the clinic do not typically provide representation. Serves low-income residents of East, Northeast and Southeast King County (does not serve Seattle residents.)

Receives and investigates complaints pertaining to business and regulatory license violations.