Provides phone relay services between users of amplified, Internet, telebraille, teletype (TTY/TDD), video and standard telephones.  
A majority of clients are deaf, deaf-blind, hard of hearing and people with speech difficulties.  
All conversations are handled in strict confidence. 
A person who is deaf, deaf-blind, hard of hearing or has speech difficulties types his/her conversation using an amplified, telebraille, TDD/TTY, video or standard telephone. The message is relayed by a Communications Assistant (CA) who reads it verbatim to the hearing person at the other end.  
The CA then relays the hearing person's exact words by typing them back to the relay user. 
Also provides Voice Carryover (VCO) and Hearing Carryover (HCO) services.  VCO is for individuals who are deaf or hard of hearing (TDD/TTY user) who want to speak instead of type.  
The deaf or hard-of-hearing person talks directly in the phone.  
The CA types the hearing person's response to the TDD/TTY user.  
HCO is for a person with speech difficulties who prefers listening to reading.  
The person with speech difficulties types his or her responses for the CA to read to the standard telephone user.

7-1-1 offered by Washington Telecommunication Relay Services

Provides phone relay services between users of amplified, Internet, telebraille, teletype (TTY/TDD), video and standard telephones. A majority of clients are deaf, deaf-blind, hard of hearing and people with speech difficulties. Cal 7-1-1.

Programs that allow people who are deaf, hard of hearing or have speech impairments to communicate through a communications assistant with people who use a standard telephone or the Internet. The communications assistant relays TTY (text telephone or telecommunications device for deaf and hard of hearing individuals) to the telephone user and types that person's response back to the TTY user. Three options when using a telephone relay service are voice carry-over (VCO), hearing carry-over (HCO) and speech-to-speech (STS).  VCO allows a person with a hearing impairment to speak directly to the other party and then read the response typed by a communications assistant. HCO allows a person with a speech impairment to hear the other party and relay the TTY response back to the telephone user through the communications assistant. STS provides assistance for people with speech disabilities who have difficulty being understood on the phone. STS communications assistants are specially trained in understanding a variety of speech disorders, which enables them to repeat what the caller says in a manner that makes the caller’s words clear and understandable to the called party. The relay service allows individuals with communication disorders to communicate with all telephone users. Telecommunication relay services can be reached by dialing 711.

Telecommunication Relay Services

Provides telephone and signaling devices for people who are deaf, deaf-blind, hard-of-hearing, late deafened and speech disabled. 
Devices include telecommunications equipment (TTYs, amplified telephones, telebraille, etc. ) and signaling alert devices.

Telecommunications Equipment Distribution offered by DSHS's Office of the Deaf and Hard of Hearing

Provides telephone and signaling devices for people who are deaf, deaf-blind, hard-of-hearing, late deafened and speech disabled. Devices include telecommunications equipment (TTYs, amplified telephones, telebraille) and signaling alerts.

Programs that pay for or provide assistive devices which alert people who have hearing impairments to environmental signals such as smoke alarms, doorbells, security alarms or crying babies. Included are vibrotactile aids which utilize transmitters which are placed near the sound source(s) to be monitored and small receivers which are worn by the individual who has the hearing impairment; and visual alerts which utilize ordinary household lamps (or other similar pieces of equipment) in conjunction with transmitters and receivers. Transmitters are connected to the sound source and transmit to one or more receivers which flash when receiving signals.

Alerting Devices

Programs that pay for or provide equipment or other products which enhance the ability of people who are nonvocal or have speech impairments to communicate.

Speech Aids

Programs that pay for or provide amplification equipment for people who have impaired but correctable hearing. Included are hearing aids that are placed in the canal, in the ear (ITE or intraural), or behind the ear (BTE); eyeglasses aids; body aids; and vibrotactile aids which vibrate to assist the wearer to recognize speech and increase environmental awareness.

Hearing Aids

Programs that pay for or provide access to TTY equipment (also known as text telephones, TDDs and telecommunication devices for the deaf), or other specialized telecommunications devices such as voice carry-over telephones, amplified telephones, telebraillers, voice-activated telephones, captioned telephone, sip-n-puff telephones or large visual displays for use at home or in the office by people who are deaf or hearing impaired, have speech disabilities or physical limitations, or need to communicate with a person with a hearing impairment or speech disability. Included are programs that pay for or loan such equipment to people with disabilities or organizations serving them, or which operate sites where such equipment is available for use by the public.

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7-1-1 offered by Washington Telecommunication Relay Services

Telecommunications Equipment Distribution offered by DSHS's Office of the Deaf and Hard of Hearing