Provides homeless families in Spokane County with a centralized point of entry to access housing resources. Families first meet with a Coordinated Entry Specialist, who first determines if a family’s housing crisis can be resolved outside of the formalized homeless response system. If Diversion is not a good fit to meet the household’s needs, a vulnerability assessment is used to pre-screen their eligibility for services. Once screened, the family is placed in a priority pool. When a vacancy becomes available, households in the pool are connected directly to the housing resource. Does not provide families with immediate housing. Because homeless housing resources are limited, there is no guarantee of housing. Households are prioritized based on their barriers and vulnerabilities. Diversion Helps families identify housing options outside the formal homeless response system. Provides “light touch” case management that helps families to identify solutions to their housing crisis. Collaborates with households to help them avoid or resolve homelessness. Works with families for up to 30 days.

Coordinated Entry at the Housing Resource Center is a centralized intake, assessment and coordination point which determines appropriate level of assistance to stabilize housing and assist self-sufficiency. HRC tools include: rent assistance, security and utility deposits, background screening fees and other direct housing costs; referrals to site-based housing, housing voucher and other programs; linkages to life skills, financial literacy, and/or employability training and career-building services; plus referrals to partner entities.

Delivers meals to the homes of homebound elderly and disabled persons throughout the greater Spokane Valley area during the work week. Frozen meals are provided for the weekends and liquid nutrition is also available.

Allows people with disabilities who are working to purchase medical coverage by paying a monthly premium that is based on their income. Benefits include: -  Medicaid benefit package, including Medicaid personal care services -  Greater personal and financial independence -  Members can earn and save more without the risk of losing their healthcare coverage

The primary goal of this service is to assist eligible clients to covered Medicaid services with vouchers for gasoline or mileage reimbursement if they have their own vehicle. For clients that live near a bus stop, tickets/tokens or passes may be available. If that is not possible, transportation is arranged using contracted providers including volunteer drivers, nonprofit providers, cabulances, and taxi companies. Transportation must be scheduled in advance; local trips require two working days' notice, for long distance trips, five working days' notice is requested. Counties served are: Benton, Chelan, Columbia, Douglas, Franklin, Kittitas, Okanogan, Walla Walla, and Yakima. For gas vouchers or reimbursement of fuel, drivers must provide copies of a valid license, signed vehicle registration, and valid vehicle insurance. These must be valid for date of Medicaid covered doctor appointment.

Manages state assistance programs that help participants pay for attendant care and non-care related assistance services designed to help older adults and people with disabilities remain independent.   Assistance may be provided in any of three settings:   -  Participant's home   -  Assisted living facility -  Adult family home   Community First Choice -  Provides attendant care and non-care related assistance services to older adults who would otherwise require nursing home placement    -  Program participants can choose from whom they receive care services, including hiring family members as care providers     Community Options Program Entry System (COPES) -  Generally provided to clients who are also enrolled in Community First Choice   Medicaid Personal Care -  Provides personal care services for clients who do not require nursing-home-level care   Program of All-Inclusive Care for the Elderly (PACE) -  Offers all services through one provider.   -  PACE can be funded either through Medicaid, Medicare or private-pay.     New Freedom -  Participants manage their own service plan and budget and take primary responsibility for obtaining services.   Medicaid Transformation Demonstration Medicaid Alternative Care (MAC) - Supports unpaid caregivers of Medicaid recipients over the age of 55 Targeted Supports for Older Adults (TSOA) - Supports older adults over the age of 55 who do not receive Medicaid  Participants enrolled in one of the in-home care programs may also qualify for other forms of support including assistive technology and personal emergency response systems.

Various energy assistance programs are designed to help eligible households ease the financial impact of a portion of heating costs. Funding is limited, which means not all qualified households will receive assistance.

Operates a 24-hour phone line staffed by volunteers who receive and return calls, then refer callers to local and online support group meetings. Meeting times and locations are also updated on the website. Meetings are based on the 12-step program of Alcoholics Anonymous; they provide mutual support so addicts can live one day at a time drug-free. Addiction is viewed as a progressive physical disease, affecting an individual emotionally, mentally and spiritually.

Provides nightly shelter during the coldest months of the year, with evening meals, to-go breakfasts, as well as relationship-based case management and supportive services. Integrated with the Day Center for showers/laundry and services. Expands the number of beds and locations during severe weather.

Offers outreach, biopsychosocial needs assessment, and tailored referrals to support services for older adults who may be at risk due to behavioral health issues. Does not provide emergency services or crisis response. Please consider eligibility carefully before giving out contact info and note that the program preference is to take referrals from professional providers (e.g., primary care or social services) or those directly involved in assisting an at-risk elder (e.g., caregiver or family member).

Provides a severe weather shelter when temperatures fall below 40 degrees for up to 30 people. Building has restrooms, showers, laundry machines, a coffee maker, a soup pot, cots, sleeping mats, and blankets. Provides breakfast and dinner.

Provides digital download services that allow individuals to download audiobooks and ebooks to home computers or ebook reader.

Arranges transportation to and from eligible Medicaid covered medical services to anyone with a valid DSHS ProviderOne ID card, who has no other form of transportation.  The Medicaid Broker will arrange for the lowest cost, most suitable option for the client's needs.  This may include bus passes or tickets, gas vouchers, mileage reimbursement, volunteer drivers, shared rides, or a wheelchair lift-equipped vehicle.  Transportation will be arranged for trips within the local community.  Transportation outside of the local community may be available if certain criteria are met.

211 is a national locally operated telephone number that, where available, connects people with important community services and volunteer opportunities. Website helps individuals locate 211 call centers and other information & referral lines across the country. Site is managed by Alliance of Information & Referral Systems.

Provides information and referrals to appropriate social and health services. Reasons to call, text, chat, or email: - Care Coordination - Civil Legal Assistance - Caregivers (unpaid) - Adults with disabilities - Domestic Violence - Education - Emergency Shelter - Emergency Personal Care - Employment - Food & Food Benefits - Financial Assistance - Healthcare & Hygiene - Housing & Shelter Assistance - Personal & Household Items - Reentry Assistance - Senior residents - Transportation - Traumatic Brain Injury - Resources for refugees - Rent assistance - Utility payment assistance - Resources for veterans, servicemembers, and their families Season specific referrals include: -  Free tax preparation sites -  Summer/fall drives for school supplies -  Summer meal programs for kids -  Holiday food and toy programs

Investigates workplace complaints related to the following issues: - Wages, including minimum wage rules, overtime and tips - Workplace policies such as breaks, termination, personnel records and non-compete agreements - Leave policies such as sick leave, vacation leave and bereavement leave. - Safety complaints - Workplace discrimination if it relates to safety and health Enforces Washington state labor laws. It is against the law for a business to fire or otherwise retaliate against a worker for filing a complaint about a possible violation of their workplace rights. Interpreter services are available upon request with one day notice.

Allows people with disabilities who are working to purchase medical coverage by paying a monthly premium that is based on their income. Benefits include: -  Medicaid benefit package, including Medicaid personal care services -  Greater personal and financial independence -  Members can earn and save more without the risk of losing their healthcare coverage

24 Hour Child Care: provides respite care and drop in play spaces for children birth to 6 years old, and 7-12 years old on a case-by-case basis while parents resolve self-defined crisis in their lives. Stay, Play, & Learn: Drop-in area for child and caregiver to play and build connections with others. Weekly play groups. Facilitator on site to consult for help with parenting and developmental screenings.

Operates a shelter open each night from October through March. Offers food, showers, laundry facilities, TV, and a warm, safe place to stay. Has insulated kennels outside for pets.

Offering medical, emotional, psychological and spiritual support to the terminally ill and their families. Provides individual bereavement services to patient’s family members and group counseling to anyone in the community.

Provides paid time off for Washington state residents when a serious health condition prevents them from working or when they need time to care for a family member or a new child, or for certain military-related events. Provides up to 90% of weekly pay—up to a maximum of $1,427 Most Washington workers are eligible for up to 12 weeks of Paid Family and Medical Leave a year. Some may qualify for up to 18 weeks of paid leave. The leave does not have to be used all at once. MEDICAL LEAVE When a serious health condition prevents an employee from working, medical leave covers a wide range of serious health needs such as major surgery, after giving birth to a baby, for bed rest during pregnancy, to receive treatment for a chronic health condition, and to receive inpatient treatment for substance abuse or mental health. FAMILY LEAVE When an employee needs to take time off to care for a family member and the family member has a serious health condition that would qualify them for medical leave, or if they're welcoming a new baby or child into their family, they are eligible for family leave. MILITARY FAMILY LEAVE Allow Washington workers to spend time with a family member in the military if the family member is about to be deployed overseas or is returning from overseas deployment.

Call 9-1-1 if you need an emergency response from police, fire or emergency medical personnel.   For non-emergencies call your local police or fire department or other appropriate agency.   Calls are routed to 12 different 9-1-1 centers that answer 9-1-1 calls for 77 police and fire agencies in King County. This selective routing is based on the address for wireline and internet/broadband telephones and is based on the cell site that processes the call for wireless phones. Bothell Police Department handles police calls for: Bothell and Lake Forest Park Enumclaw Police Department handles calls for: Enumclaw Police and Fire Issaquah Police Department handles police calls for: Issaquah North Bend Snoqualmie King County Sheriff’s Office- handles police calls for: Beaux Arts Village Burien Carnation Covington Kenmore Maple Valley Metro Transit Newcastle Sammamish SeaTac Shoreline Skykomish Woodinville and Unincorporated King County NORCOM- handles police calls for: Bellevue Clyde Hill Kirkland Medina Mercer Island and FIRE calls for: Bellevue Bothell Duvall Fall City Issaquah Kirkland Mercer Island North Bend Northshore Redmond Shoreline Skykomish Stevens Pass Snoqualmie Snoqualmie Pass Woodinville Port of Seattle Police Department handles police calls for: Port of Seattle   Redmond Police Department handles police calls for: Duvall and Redmond Seattle Police Department handles police calls for: Seattle Seattle Fire Department handles fire calls for: Seattle   University of Washington Police Department handles police calls for: University of Washington Valley Communications Center handles police calls for: Algona, Auburn, Black Diamond, Des Moines, Federal Way, Kent, Pacific, Renton, and Tukwila and FIRE calls for Auburn Algona Black Diamond Burien Des Moines Fairwood Federal Way Kent Maple Valley North Highline Pacific Palmer Renton SeaTac Selleck Skyway Tukwila Vashon Island   Washington State Patrol handles police calls from all state roadways in King County.

Trained volunteers call those feeling isolated, and are ready to chat, listen, or say hello.

Offers intensive inpatient and a recovery house with substance use disorder and co-occurring capable behavioral services in a live-in residential setting. Separate facilities for men and women. Provides Native American support services as well as outreach for homeless individuals with chronic substance abuse and mental health disorders to assist with moving toward stabilization. Clients must bring their suboxone prescription with them. Agency provides DBHR-certified services.

Connects people with affordable checking, savings, credit and financial education opportunities. Provides alternatives to paying exorbitant fees and interest for financial services. Helps people open checking and savings accounts who currently don't have them.   Program features a low opening deposit requirement, no monthly minimum balance, no (or low) monthly minimum fee, free ATM or debit card, savings account, direct deposit, online banking (if available) and programs that encourage savings.   Participating institutions will:   -  Accept Mexican Matricula Consular card as primary ID and will accept an ITIN in lieu of a Social Security number.   -  Open accounts for people on ChexSystems if the activity is more than six months old, except for internal fraud or restitution policies. Some banks will open accounts for people on ChexSystems with activity present within the last six months, on a case-by-case basis.   -  Waive one set of NSF/OD fees annually and offer an additional feature or service to help customers avoid NSF/OD.   -  Refer customers to financial education.   The following is a sample list of banks and credit unions participating in the program: Banner Bank BECU Cathay Bank Chase Columbia Bank Express Credit Union HomeStreet Bank KeyBank Union Bank Wells Fargo