Connects city of Spokane residents, businesses, & visitors to city services, either through a live agent-assisted phone call or the self-service web or mobile portal. Allows anyone to report a problem, request services, or obtain information regarding city programs and events. Provides customer service for Parks and Recreation, Utility Billing, Solid Waste Collection, Code and Parking Enforcement, and the Streets department and answers general questions about the city.

Provides homeless families in Spokane County with a centralized point of entry to access housing resources. Families first meet with a Coordinated Entry Specialist, who first determines if a family’s housing crisis can be resolved outside of the formalized homeless response system. If Diversion is not a good fit to meet the household’s needs, a vulnerability assessment is used to pre-screen their eligibility for services. Once screened, the family is placed in a priority pool. When a vacancy becomes available, households in the pool are connected directly to the housing resource. Does not provide families with immediate housing. Because homeless housing resources are limited, there is no guarantee of housing. Households are prioritized based on their barriers and vulnerabilities. Diversion Helps families identify housing options outside the formal homeless response system. Provides “light touch” case management that helps families to identify solutions to their housing crisis. Collaborates with households to help them avoid or resolve homelessness. Works with families for up to 30 days.

Provides a temporary severe weather shelter to families overnight when the temperature is 34 or below. Doors open at 4pm and close at 8pm.

Provides crisis intervention, counseling, referral to community resources and, when necessary, free transportation to the Confidential Safe Shelter. Offers support in order to provide opportunities for domestic violence victims to interact and discuss experiences and feelings.

Opens an overnight shelter for adults and families during extreme cold weather, operated by REACH. Snacks, food, and warm beverages as well as mats and blankets will be provided. Separate areas for men, women, and families.

Helps callers locate free tax sites in their area and provides information about tax credits they may be eligible for.

Offers location as a cooling center during extreme heat.

Provides low-income affordable housing for seniors over 62 or disabled over 18.

Describes many of the functions of the Executive Branch, including the Executive Cabinet, Boards and Commissions, Judicial Commissions and Internships.   Constituent services are listed, including requesting help from the governor's staff in dealing with state agencies and signing up for the governor's update on the latest initiatives and announcements.

Operates a national hotline where individuals can call when they are about to use a substance alone. They will speak with someone while using who will make sure that they're safe. Callers will be asked for their first name, phone number, locations, county, and type of substance being used. This information is kept private unless the individual stops responding, in which the call handlers will reach out to EMS to go to the callers location to help.

Operates a shelter open each night from October through March. Offers food, showers, laundry facilities, TV, and a warm, safe place to stay. Has insulated kennels outside for pets.

Allows people with disabilities who are working to purchase medical coverage by paying a monthly premium that is based on their income. Benefits include: -  Medicaid benefit package, including Medicaid personal care services -  Greater personal and financial independence -  Members can earn and save more without the risk of losing their healthcare coverage

Provides long-term rental assistance to eligible individuals in Okanogan County who have behavioral health needs and are homeless or at risk of homelessness. The program supports housing stability through rental subsidies paired with ongoing case management and support services. Participants must engage in behavioral health treatment and work with a care team. Services are intended to help clients avoid institutionalization, reduce crisis service use, and maintain stable housing.

Trained volunteers call those feeling isolated, and are ready to chat, listen, or say hello.

Allows people with disabilities who are working to purchase medical coverage by paying a monthly premium that is based on their income. Benefits include: -  Medicaid benefit package, including Medicaid personal care services -  Greater personal and financial independence -  Members can earn and save more without the risk of losing their healthcare coverage

211 is a national locally operated telephone number that, where available, connects people with important community services and volunteer opportunities. Website helps individuals locate 211 call centers and other information & referral lines across the country. Site is managed by Alliance of Information & Referral Systems.

Provides crisis intervention, counseling, referral to community resources and, when necessary, free transportation to the Confidential Safe Shelter. Offers support in order to provide opportunities for domestic violence victims to interact and discuss experiences and feelings.

Manages state assistance programs that help participants pay for attendant care and non-care related assistance services designed to help older adults and people with disabilities remain independent.   Assistance may be provided in any of three settings:   -  Participant's home   -  Assisted living facility -  Adult family home   Community First Choice -  Provides attendant care and non-care related assistance services to older adults who would otherwise require nursing home placement    -  Program participants can choose from whom they receive care services, including hiring family members as care providers     Community Options Program Entry System (COPES) -  Generally provided to clients who are also enrolled in Community First Choice   Medicaid Personal Care -  Provides personal care services for clients who do not require nursing-home-level care   Program of All-Inclusive Care for the Elderly (PACE) -  Offers all services through one provider.   -  PACE can be funded either through Medicaid, Medicare or private-pay.     New Freedom -  Participants manage their own service plan and budget and take primary responsibility for obtaining services.   Medicaid Transformation Demonstration Medicaid Alternative Care (MAC) - Supports unpaid caregivers of Medicaid recipients over the age of 55 Targeted Supports for Older Adults (TSOA) - Supports older adults over the age of 55 who do not receive Medicaid  Participants enrolled in one of the in-home care programs may also qualify for other forms of support including assistive technology and personal emergency response systems.

Offers year-round programs for girls and boys including positive peer groups, leadership opportunities and skill and self-esteem building. Programs are offered at numerous sites throughout Seattle and King, Kitsap and North Mason counties.

Provides safe warm beds to stay overnight for people in need during severe weather events. The shelters will open if any of the following conditions are met: - If temperatures are expected to be at or below 32 degrees for four or more hours and one or more successive days and/or - If snow accumulation is expected to exceed one inch or more for more than two days and/or - If there are two or more successive days of one inch or more of rain. - If 1.5 inches or more of rainfall is anticipated on a single day. - If high wind warnings are issued. - If a single day of ineligible criteria is preceded by two or more days of confirmed activation and followed by at least one day of confirmed activation.

Provides financial assistance for Pre-Exposure Prophylaxis (PrEP), an HIV prevention method for people who do not have HIV but are at very high risk. Pays for certain PrEP and other medication costs listed on the approved formulary. Pays allowed amount for medical and lab costs incurred by PrEP DAP enrollees.   -  The FDA approved Truvada as the only PrEP drug for HIV.   -  Approval was based on research showing that when adults took Truvada consistently, it was very effective at preventing HIV infection.   -  The drug works by stopping HIV from making copies of itself after it enters the body.   PrEP is most effective in combination with other HIV prevention methods, like condoms.   Users must take the medicine every day for it to be most effective.

Receive and refer for investigation allegations of abuse, neglect or unsatisfactory conditions in licensed and certified long-term care settings.   Conducts unannounced investigations and inspections at routine intervals to promote resident protection and ensure compliance with rules and regulations

Provides specialized transportation resource assistance, coordination, and advocacy for residents who need transportation services beyond those listed in the 2-1-1 database. Calls are generally returned within 1 business day.

Offers gender-specific and Native American support groups, outreach for homeless individuals with substance abuse and mental health issues, a state-approved 8-hour Alcohol & Drug Information course for court fulfillment, DUI evaluations for treatment recommendations, Intensive Outpatient Treatment (9-20 hours/week), Outpatient Treatment (less than 9 hours/week), and individual mental health counseling for those with chemical dependency. All services are DBHR-certified.

Offers searchable online database of affordable low-income and subsidized housing properties throughout Washington state.    Offers search options of: -  Location -  Eligibility -  Rent affordability -  Amenities -  Bedrooms -  Availability, including waiting list length    Also designates housing specific to: -  Seniors -  People with disabilities -  Families -  Individuals   Includes extensive information on income qualifications for various programs and counties throughout the state.   Agency staff do NOT provide referrals or individualized housing locator services.